Overview

Roles and Responsibilities

Advanced Collection Mitigation Unit is an in-house collection portfolio of American Express. This process acquires an expertise of handling high delinquent Cancelled cards before American Express makes the decision to send such accounts to be serviced by Outside agency. With the robust Skip tracing strategy and sound decision making in our interaction, the team is responsible to drive & maximize liquidation & roll rate prevention for the business.

  • Excellent communication skills (Written & Verbal).
  • Multi-skilled across American Express platforms, products, policies & procedures is preferred.
  • Should display a penchant for Result Orientation & Personal Accountability.
  • Excellent Interpersonal, Relationship Building, Presentation.
  • Should possess sound Analytical, Decision Making and Problem-Solving Skills.
  • Proficiency in MS Office – Excel, PowerPoint and Word preferred.
  • Operate with the highest level of integrity.
  • Change management ability & self-motivating skills.
  • Responsible for assuring all regulatory & compliance requirements are always met in all interactions,
  • Demonstrate ability to work effectively within a team environment as well as independently.

Desired Candidate Profile

  • Graduate or Undergraduate with 2-4 years of International Collections Experience.
  • 18 months in the current role in any of the Collections Segments/Markets.
  • Combination rating of 4 or better in the last performance cycle.
  • Should not have been on any level of counselling this year.

Role:Customer Service

Salary: 1,00,000 – 6,00,000 P.A.

Industry:BPO / Call Centre

Functional AreaCustomer Success, Service & Operations

Role CategoryCustomer Success, Service & Operations – Other

Employment Type:Full Time, Permanent

Key Skills:-
Voice Process, Collections, Debt Collections
Good Communication, International Voice Process

About American Express

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Company Info